WhatsApp-native intake & tracking

Every request.
Tracked to resolution.

GeniTrack turns the WhatsApp messages your team already sends into structured, tracked records on a live dashboard — no new app to install, nothing buried in a group chat, nothing slipping through.

Request a demo → Tap through the flow

Any request in → tracked → closed out

WhatsApp intakelive

GeniTrackNew request? Tap one — 🔧 Log issue · ✅ Update · 👀 Note

Leaking valve, riser 3 — unit 402. Water on the floor.

📷 photo

captured▼

REQ-402-0118 ● open

Leaking valve — riser 3

Unit 402 · Field ops · 2m ago · by David

TypeMaintenance

PriorityFix < 24h

Evidence1 photo

One engine, many jobs

If it comes in over WhatsApp, GeniTrack tracks it.

The core is a guided-intake-and-tracking layer over the chat your team already lives in. Inspections are just where it started.

Live

Field inspections & remediation

Techs log deficiencies and fixes from the field — photos, units, severity, sign-off — and every one is tracked to correction.

B2B orders & reordering

Wholesale customers place and repeat orders in the WhatsApp thread they already use. Each becomes a structured order line — item, quantity, delivery — tracked from placed to fulfilled, never re-keyed off a chat.

Support tickets

A message becomes a ticket with an owner, a status, and a clock — resolved or escalated, never left on read.

Taxi & fleet dispatch

Riders request a car over WhatsApp; the job goes to the nearest driver and moves requested → assigned → en route → completed on the board — every trip owned and timestamped.

See it work

Tap through a real intake.

Pick an industry and see the guided WhatsApp flow in action — and the structured record it builds, live. Sample data.

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GeniTrack Intake ✓

Northgate Portfolio · Business account

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😊

Message

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🎤

Live record

As the crew taps through WhatsApp, the structured entry builds in real time — straight onto the dashboard.

◉ Current entry

captured this session

compliance score

Demo: taps stand in for the real thing — crews use their own WhatsApp app. The conversation, buttons, and resulting entries are production-bound.

How it works

From a chat message to a closed-out record.

01 · IN

Message in

Your team texts the GeniTrack number — the WhatsApp they already use, no new app.

02 · CAPTURE

Guided capture

A short guided flow turns free text, voice, and photos into a clean, structured record.

03 · TRACK

Live dashboard

It lands on a real-time board — typed, tagged, owned, and timestamped.

04 · CLOSE

Closed out

Track it to resolution with proof of completion. Nothing lingers in a chat.

Get started

See your requests tracked to resolution.

Tell us what your team runs on WhatsApp today, and we'll show you GeniTrack on your workflow.

Works with the WhatsApp your team already uses
Live in a pilot fast — start with one use case
Bilingual intake (EN / ES), voice notes, photos

Thanks — opening your email to send the request to the GeniTrack team. We'll be in touch shortly.

Every request.Tracked to resolution.